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Appointments

We offer on-day appointments to see a nurse or a doctor. When booking, you may express a preference for a particular GP, but you may be offered an alternative GP or health professional if they are unavailable.

You have a right to request to have a chaperone present during an intimate examination. Please note this may occasionally mean that you need to make a further appointment at another time.

Extended Hours Appointments

We offer pre-bookable appointments with clinicians at County Clinic between 18:30 and 20:30 on weekdays, and during the day at weekends. These are primarily for patients who work and are unable to attend during our normal opening hours. Please ask at reception to book an appointment.

We also offer a pre-bookable extended hours service in partnership with three other local Surgeries. Appointments are available between 18:00 and 20:30 on weekdays, 08:00 and 14:00 on Saturdays, and 10:00 and 13:00 on Sundays. This service rotates between Benfield Valley Healthcare Hub and Mile Oak Medical Centre on a three-monthly basis. Please contact us for more information.

Appointments with a Nurse, Healthcare Assistant or Phlebotomist

Appointments with a nurse, healthcare assistant or phlebotomist may be booked up to four weeks in advance. Our receptionists will need to check which nurse is qualified to help you, how long the appointment needs to be, and if a blood test is needed in advance. 

Blood Test Appointments

Blood test appointments may be booked up to four weeks in advance, in person or by telephone. Blood tests must be authorised by a clinician.

Telephone Advice

Doctors and nurses are available each day to give you advice about a health problem via the telephone. If no-one is available at the time of your call, you will be asked to leave your telephone number and they will call you back. 

It is helpful to let the receptionist know the subject of the call and a brief description of the problem, so that any relevant medical records can be made available to the doctor and your needs can be prioritised.

Cancellations

If you cannot attend your given appointment, please call the Surgery to cancel or reschedule.

On average, 40 people a month fail to turn up for their appointments without informing us. These slots could be put to good use and offered to another patient; allowing the doctors and nurses to reduce any backlog of patients and reduce waiting times. Please think of others when you can no longer attend or need to reschedule an appointment.

 

 
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