We welcome your feedback about our services. You can tell us what you think about the care or treatment you have received from us by completing the Friends & Family Test
You can also tell us about what matters to you by writing on the What Matters Posters on the walls of our waiting room, posting a completed Benfield Community flyer into our Reception desk boxes, contacting our Benfield Community Group via email or on Twitter, or joining our Participation Group (see below for further information).
We make every effort to give the best service possible to everyone who attends our Practice. However, we are aware that things can go wrong, resulting in a patient feeling that they have a genuine cause for complaint. In this case, we would wish for the matter to be settled as quickly and amicably as possible.
If you wish to make a complaint in regard to the Surgery, you can contact us by telephone (01273 411 229), email or letter. Please send letters to: FAO Practice Manager, Portslade County Clinic, Old Shoreham Road, Portslade, BN41 1XR
You can read our complaints policy and procedure here.
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.
Our Participation Group
Benfield Valley Healthcare Hub Participation Group is looking to build new relationships and work together to make a difference to the lives of our patients. We meet together every two months, and we are always looking for new members. Everyone is welcome to join us. If you would like to attend a future meeting, suggest a topic for discussion, and/or join our Participation Group mailing list, please contact Katie via phone (07483 116208) or email, or fill in a form in our waiting rooms.
The minutes from the meetings held to date can be accessed below.
Minutes of 10.8.18 Benfield Valley Healthcare Hub Participation Group meeting
Minutes of 8.11.18 Benfield Valley Healthcare Hub Participation Group meeting
Minutes of 24.1.19 Benfield Valley Healthcare Hub Participation Group meeting
Draft minutes of 14.3.19 Benfield Valley Healthcare Hub Participation Group meeting
We have also hosted a series of parties to talk about what mattered to local citizens, and find areas of common interest to focus on together. You can read the stories from our parties below, and there are copies in our waiting rooms.
The first Benfield Community Party
The second Benfield Community Party
The third Benfield Community Party