We offer on-day appointments to see a nurse or a doctor. When booking, you may express a preference for a particular GP, but you may be offered an alternative GP or health professional if they are unavailable. You can now book appointments online.
You have a right to request to have a chaperone present during an intimate examination. Please note this may occasionally mean that you need to make a further appointment at another time.
Extended Hours Appointments
We offer pre-bookable extended hours appointments in partnership with three other local Surgeries. Appointments are available between 18:30 and 20:30 on weekdays, 08:00 and 14:00 on Saturdays, and 10:00 and 13:00 on Sundays. These are primarily for patients who work and are unable to attend during our normal opening hours. This service rotates between Benfield Valley Healthcare Hub and Mile Oak Medical Centre on a three-monthly basis. Please ask at reception to book an appointment, or contact us for more information. If you need to cancel your Extended Hours Service appointment, please contact us (in hours) or call 07540 745730.
These appointments are part of the national drive to help improve access to general practice and get the best possible outcomes for patients, by helping everyone to benefit from access to General Practice appointments at a time that is most convenient to them. You can find out further information about this here.
Appointments with a Nurse, Healthcare Assistant or Phlebotomist
Appointments with a nurse, healthcare assistant or phlebotomist may be booked up to four weeks in advance. Our receptionists will need to check which nurse is qualified to help you, how long the appointment needs to be, and if a blood test is needed in advance.
Blood Test Appointments
Blood test appointments may be booked up to four weeks in advance, in person or by telephone. Blood tests must be authorised by a clinician.
Doctors and nurses are available each day to give you advice about a health problem via the telephone. If no-one is available at the time of your call, you will be asked to leave your telephone number and they will call you back.
It is helpful to let the receptionist know the subject of the call and a brief description of the problem, so that any relevant medical records can be made available to the doctor and your needs can be prioritised.
If you cannot attend your given appointment, please call the Surgery to cancel or reschedule. If you need to cancel your Extended Hours Service appointment, please call 07540 745730 or inform your GP Surgery.
On average, 40 people a month fail to turn up for their appointments without informing us. These slots could be put to good use and offered to another patient; allowing the doctors and nurses to reduce any backlog of patients and reduce waiting times. Please think of others when you can no longer attend or need to reschedule an appointment.
Text Message Reminders
If you would like to receive information about your appointments and health care via text message, please fill out this consent form.
New Data Protection Regulations from May 2018 (GDPR)
Under the new data protection regulations introduced from 25 May 2018, we will continue to contact patients via text messages regarding the delivery of care if they have provided consent to do so.
Sending messages about recommended treatment for the management of a specific health issue is defined as providing appropriate care for patients, not marketing purposes.
If you would like to opt out of any future contact via text messaging, please tell one of our reception team.