We welcome your feedback about our services. You can tell us what you think about the care or treatment you have received from us by completing the Friends & Family Test

You can also tell us about what matters to you by writing on the What Matters Posters on the walls of our waiting room, posting a completed Benfield Community flyer into our Reception desk boxes, contacting our Benfield Community Group via email or on Twitter, or joining our Participation Group (see below for further information).

Complaints

We make every effort to give the best service possible to everyone who attends our Practice. However, we are aware that things can go wrong, resulting in a patient feeling that they have a genuine cause for complaint. In this case, we would wish for the matter to be settled as quickly and amicably as possible.

If you wish to make a complaint in regard to the Surgery, you can contact us by telephone (01273 411 229), email or letter. Please send letters to: FAO Practice Manager, Portslade County Clinic, Old Shoreham Road, Portslade, BN41 1XR

You can read our complaints policy and procedure here.

The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

Our Participation Group

Benfield Valley Healthcare Hub Participation Group is looking to build new relationships and work together to make a difference to the lives of our patients.

At the moment, we are not holding a participation group but hope to again soon. We often participate in the local Hangleton and Knoll Health forum, which is open to the local patients, more information can be found here: The Hangleton & Knoll Project - Welcome (hkproject.org.uk) if you would like to get involved, please contact Forum facilitator Jo on joanna.martindale@hkproject.org.uk

We have held parties to talk about what mattered to local citizens, and find areas of common interest to focus on together. You can read the stories from our parties below, and there are copies in our waiting rooms.

The first Benfield Community Party

The second Benfield Community Party

The third Benfield Community Party

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