Please remember that over the Christmas period, the surgery will be closed on Mon 27th and Tues 28th December 2021 and over the New Year on Mon 3rd January. Please make sure that you order any medications that you may need as soon as possible either via the Prescription Ordering Direct or online. NOTE: it can take up to 5 working days for your medicines to be processed. 

Please note that we are attempting to limit the amount of paper prescription requests into the surgery, when ordering your medication please do so either online or by using Prescription Ordering Direct. Details on how to do this are below...Thank you.

Should you have any problems getting through to the POD team, please visit the link below for further information. Many thanks.

Our practice is collaborating with NHS Business Services Authority (NHSBSA) which is providing NHS numbers for those patients that may be suitable for electronic repeat dispensing prescriptions. The information is obtained from NHS prescriptions submitted to the NHSBSA. A member of our clinical team will contact these patients soon to explain the benefits of this service

Repeat Prescriptions

You can now order repeat prescriptions online, including repeat and acute prescriptions, prescriptions for your family members (with their permission), and custom requests (via the 'Medication Request Notes' box). Please contact us to register for this service and receive your online log in details (which will go live 24 hours after issue). 

Please help the Surgery by requesting your medication online or using the Prescription Ordering Direct service wherever possible. This can save time for you, our reception team and our Doctors.

Alternatively, you can return the tear-off slip from your prescription form which lists items intended for repeat use to us in person or by post. If you would like your prescription sent to you, please enclose a stamped, addressed envelope with your prescription request.

We aim to provide your repeat prescription within 48 hours of your request. Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.

Prescription Ordering Direct (POD)

A new and convenient way to order your repeat prescription. All it takes is a simple phone call that you can make from the comfort of your own home - there's no need to go into your GP practice or pharmacy.

Telephone 0808 164 7678 (Freephone) call Monday to Friday between 8am and 4pm (excluding bank holidays)


Who can use this service? Anyone can use the POD service.

Why use this new service? This service hopes to reduce prescription waste by helping to ensure patients order the medication they need, when they need it. Ordering your repeat prescription will be a quick and simple telephone call. You can discuss your medication requirements and we can alert you if a medication review is needed.

Who will you be talking to? The NHS POD service is provided, on behalf of your GP practice, by NHS High Weald Lewes Havens and Brighton and Hove Clinical Commissioning Group. Your call will be answered by a dedicated, experienced and fully trained prescription co-ordinator. 

How does the NHS POD work? You will be asked which GP practice you belong to and if you consent to your medical record being accessed to process your prescription request. You will then be asked to confirm your identity by giving personal details such as name and date of birth. Each item on your repeat will be discussed and only those needed, will be ordered.

Why are we offering this new service? Our aim is to ensure that patients are receiving the correct quantity of medication needed in a timely manner, to reduce the amount of prescription waste in our area. Unused prescription medicines cost the NHS millions of pounds every year.


I am happy with my existing service. Do I have to change? You will still be able to order your prescriptions online or in person through your GP practice, but will no longer be able to order through the pharmacy. In order to reduce prescription waste we believe that patients need to take responsibility and control of their own medication needs. You can still use the same pharmacy to supply your medicines and any delivery arrangements should still remain in place.


How can patients help reduce prescription waste? Check your medication cupboard before ordering more, order prescriptions when you have 7 days of medications left and let us or your surgery know if you have stopped taking any of your medicines.

Prescriptions Charges and Exemptions

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. There are extensive exemption and remission arrangements in place to protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). There is further information about prescription exemptions and fees on the NHS website.

Prescription Prepayment Certificates (PPCs) can offer real savings for people who need extensive medication. If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.

The following NHS charges apply in England only. Prescriptions are free of charge in Northern Ireland, Scotland and Wales.

  • Prescription (per item): £9.35

  • 3 month Prescription Prepayment Certificate (PPC): £30.25

  • 12 month Prescription Prepayment Certificate (PPC): £108.10

You can buy or renew a Prescription Prepayment Certificate (PPC) via phone (0845 850 0030) or online.

Medication reviews

Each repeat prescription item has a review date, which is decided by your doctor when the medication is first prescribed. The prescription will be regularly reviewed by your doctor, and no further prescriptions will be issued after the review date has passed unless you have reviewed the medication with your doctor. It is important to review your medication at least once a year to check if it is still needed, and if it is working as it should. We will also check that you are not having side effects, arrange any tests that are needed to monitor the effects, and check that nothing better could be used instead. 

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